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A-Z Guide

A-Z Guide

Alcoholic Beverages

Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, guests will be required to show proper identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving.

Animals

Guide, sign, and signal dogs to aid guests with disabilities are the only animals permitted in the Ritz. Whenever possible, please advise Ritz staff of your planned attendance by calling (904) 807-2010.

Advertising

With an audience as diverse as the events themselves, the Ritz Theatre & Museum offers a unique and exciting vehicle to strengthen corporate branding, marketing, and community-oriented initiatives. The Ritz will customize packages to meet your specific goals and objectives with opportunities that include permanent signage, building real estate, and architectural features, in-venue television network, hospitality and more. For more information, please call Vanessa Davis at (904) 804-2021 or send e-mail to VanessaD@smgjax.com.

Attire

In keeping with Ritz Theatre & Museum’s status as a first class entertainment facility, guests entering the Ritz must be properly attired including shoes and shirt. These items must be worn at all times in the Ritz.

Costumes are subject to search and Ritz Management has the right of refusal if deemed inappropriate/distasteful in nature.

Art in Public Places

The Art in Public Places Ordinance, passed by the City Council in 1997, allows for the dedication of three-quarters of one percent of construction and design costs of new or renovated public facilities be designated for the purchase of public art. The Art in Public Places Program is directed by the City’s appointed Public Art Commission, with administration and technical assistance provided by the Cultural Council of Greater Jacksonville.

Bag Policy and Full Search

A Full search consists of the following: the guest being asked to open any coat, bag or container and also being physically patted down or screened with a metal detector. If contraband is detected, the guest will be asked to dispose of such item(s) prior to entering the building. Guest may be detained if the item(s) discovered is of an illegal nature.

Purses, diaper bags and other small personal bags are allowed, but will be inspected at all entrances. Guests with prohibited items will be turned away at entrances. No storage or “check in” area will be provided for such items.
Items confiscated at entry will not be returned.

The following items are NOT permitted inside the Ritz:

- Bags, backpacks, or purses larger than (12”x6”x12”) are NOT Permitted
- Food or Beverages
- Cans, bottles, coolers, or other similar containers
- Video Cameras/Equipment or Audio recorders (the permitted use of video equipment/cameras varies by event and is at the discretion of the promoter/producer)
- Tablets or iPads
- Drones or unmanned aerial vehicles
- Laser pens or laser products
- Helium Filled balloons
- Noise making devices (air horns, whistles, etc.)
- Children’s Car Seats/Infant Carriers (strollers are permitted but must be checked in at the Ritz lobby)
- Projectiles (including: Frisbees and beach balls)
- Oversized Signs (larger than 2’x3’). Approved signs are subject to building approval and must not obstruct the view of the other guests
- Stickers of any kind
- Skateboard, Skates (roller or in-line), Scooters, Hover boards
- Sticks, Poles, Selfie Sticks, or GoPro Sticks
- Illegal Weapons (knives, guns, explosives or any items that can be construed as an illegal weapon)
- Illegal substances of any kind
- Fireworks or any other incendiary device
- Face Masks/Articles Covering the Face
- Any other item deemed unacceptable by the RTM management


Ritz management reserves the right to make the final determination on prohibited items. Ritz Theatre & Museum is NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items will be grounds for ejection from the Ritz.

Banner/ Sign Policy

No banners will be allowed in the Ritz Theatre & Museum. Signs no larger than a standard piece of poster board (2’ x 3’) are allowed providing they are in good taste, as deemed by Ritz management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They must not be hung or fastened anywhere in the building or displayed in any way that obstructs another guest’s view or blocks any Ritz signage or markings.

Bus Drop-Off

Buses can drop off passengers at the Ritz Theatre & Museum in the main parking lot of the building accessed from North Davis Street. Event parking staff and traffic police will control this drop-off area and direct buses to the designated parking area.

Camera Policy

The permitted use of cameras varies by event and is at the discretion of the promoter/producer. However, cameras with lenses longer than 6 inches, professional lenses, detachable lenses or detachable flashes are prohibited from the Ritz Theatre & Museum. Use of video cameras, audio recording devices and digital cameras in video mode is strictly prohibited in the Ritz. The use of any of these items will result in confiscation and possible ejection from the Ritz. These are general rules and can be overridden based on a specific request from the attraction or promoter.

Catering

Catering is provided by Savor…Jacksonville. For more information please call Lindsey Tucker, Catering Sales Manager at 904-854-0894.

Comments/ Suggestions

Guests wishing to make a comment or suggestion about the Ritz, an employee, or an event are encouraged to stop by the box office and complete a Guest Comment Card. Alternatively; you may call the Ritz at (904) 807-2010 or send us an email at howcanwehelp@jaxevents.com.

Concessions Stands

Ritz concessions are operated by Savor…Jacksonville and are located in the Ritz lobby immediately outside the theatre. Additional portable concessions/bar areas may be used as event needs demand. For more information please call (904) 807-2010.

Diaper Changing Stations

All public restrooms are equipped with diaper changing stations for the convenience of our guests.

Directions

Please see our Directions page for detailed information.

Located on the main menu of this page, select Plan Your Visit > Directions.

Doors Opening

Doors to events at the Ritz Theatre & Museum open 1 hour prior to the start of the event. This time may vary due to the request by each particular show. As a general rule, most shows adhere to the 1-hour rule.

Emergency Phone Calls

For emergency contact during all events, guests can stop by the box office before an event to register their seat number in case of an emergency call. If an emergency call is received, an Event Staff member will be dispatched to that seat with the message. Emergency Phone Call Number: (904) 807-2010.

Family Restrooms

Guests with children or disabled guests with companions may wish to use the Family Restrooms that are located in the Ritz Museum. If the Museum isn’t open please ask an usher for assistance.

First Aid

If you are in need of medical attention, please contact the nearest Event Staff member to contact First Aid.

Full Search

A Full search consists of the following: the guest being asked to open any coat, bag or container and also being physically patted down or screened with a metal detector. If contraband is detected, the guest will be asked to dispose of such item(s) prior to entering the building. Guest may be detained if the item(s) discovered is of an illegal nature.

Purses, diaper bags and other small personal bags are allowed, but will be inspected at all entrances. Guests with prohibited items will be turned away at entrances. No storage or “check in” area will be provided for such items.
Items confiscated at entry will not be returned.

The following items are NOT permitted inside the Ritz:

- Bags, backpacks, or purses larger than (12”x6”x12”) are NOT Permitted
- Food or Beverages
- Cans, bottles, coolers, or other similar containers
- Video Cameras/Equipment or Audio recorders (the permitted use of video equipment/cameras varies by event and is at the discretion of the promoter/producer)
- Tablets or iPad
- Drones or unmanned aerial vehicles
- Laser pens or laser products
- Helium Filled balloons
- Noise making devices (air horns, whistles, etc.)
- Children’s Car Seats/Infant Carriers (strollers are permitted but must be checked in at the Ritz lobby)
- Projectiles (including: Frisbees and beach balls)
- Over-sized Signs (larger than 2’x3’). Approved signs are subject to building approval and must not obstruct the view of the other guests
- Stickers of any kind
- Skateboard, Skates (roller or in-line), Scooters, Hover boards
- Sticks, Poles, Selfie Sticks, or GoPro Sticks
- Illegal Weapons (knives, guns, explosives or any items that can be construed as an illegal weapon)
- Illegal substances of any kind
- Fireworks or any other incendiary device
- Face Masks/Articles Covering the Face
- Any other item deemed unacceptable by the RTM management


Ritz management reserves the right to make the final determination on prohibited items. Ritz Theatre & Museum is NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items will be grounds for ejection from the Ritz.

Guest Accessibility

Ritz Theatre & Museum is an ADA Compliant facility.

Designated disabled and van parking areas are located in the attached parking lot of the building accessible from either North Davis Street or Madison Street. Additional disabled parking is available in all lots throughout the immediate area
.
Designated drop-off points are located in the attached parking lot of the building accessible from either North Davis Street or Madison Street.

Guest in wheelchairs should enter the building at the Main Entrance off North Davis Street.

To order accessible tickets, please contact Ticketmaster at (904) 353-3309 or the Ritz Theatre & Museum Box Office at (904) 807-2010.

If you require visual impaired seating please call the Ritz Box Office at (904) 807-2010 prior to the event going on-sale.

Ritz Theatre & Museum provides wheelchair guests designated seating areas with one companion. If your party is larger, the Ritz Box Office will make every effort to seat the other members of your party in a nearby location.

All amenities are ADA accessible, including the Box Office, concessions stands, telephones, and ATM machines.

Designated restrooms that accommodate disabled and wheelchair guests are available throughout Ritz Theatre & Museum.

For those guests requiring a hearing impaired interpreter, please provide at least a two-week notice in advance to the event.

Guest Conduct

The following behavior or activities are grounds for eviction from the Ritz Theatre & Museum:

-Use of profanity or unacceptable language of any type.
-Possession of illegal or unauthorized items inside the Ritz.
-Unacceptable or indecent dress.
-Damaging or the intent to damage property of the Ritz Theatre & Museum.
-Failure to obey or follow Ritz Theatre & Museum smoking policies.
-Use of illegal substances or drugs; Public drunkenness.
-Entering or attempting to enter any “off limits” areas such as hockey ice, stage area, backstage or restroom of the opposite sex.
-Participating in a fight.
-Verbally abusing, threatening or intimidating other guests or Ritz employees.
-The throwing of any objects or projectiles in seating areas, on stage, on the ice surface or any other areas.

Guests who fail to abide by Ritz policies, state and federal law are subject to ejection from the facility. Any guest who is violating Ritz policy will be asked to correct their behavior and, if they fail to do so in a timely fashion, will be ejected. Individuals who have been ejected must vacate Ritz property or be subject to arrest on trespassing charges.

Interpreter

Interpreters must be requested in advance, at least 2 weeks prior to the event for which they are needed.

Lost and Found Items

Lost and found items should be taken to the nearest Ritz staff member. After each event, all items collected will be taken to the Main Security Office. To locate a lost item, please call (904) 807-2010. Items not claimed after 30 days will be donated to local charities or otherwise disposed of at Ritz Theatre & Museum management’s sole discretion.

Lost Children

Lost children will be taken to the Box Office. Guests looking for their lost child should report directly to the nearest Ritz Theatre & Museum staff member for assistance.

Media Entrance

On event days, all media should check-in and enter the Ritz through the Main Ritz Entrance off of N. Davis Street. The event promoter will issue all media credentials and set policies for photographer access and shooting. A representative of Ritz Theatre & Museum management must be present whenever still or video photography is allowed inside the Ritz.

Meeting Space

Limited amounts of private function areas located throughout the Ritz are available to serve groups of various sizes. Rooms are available for rent and are booked on a first come, first served basis. For booking function spaces, please contact the Ritz Event Manager, Syrita Frinks at (904) 807-2011 or sfrinks@smgjax.com.

On-Site Vending

Non-licensed vending on Ritz Theatre & Museum property, including the resale of event tickets is prohibited. Ritz management will not permit vending, soliciting, collecting contributions for any purpose whatsoever or distributing of handbills on the premises.

Paging

There will be no paging of guests on the message boards, or public address system. Please see Emergency Phone Calls for additional information.

Pre-Event Screening

Depending upon the nature of an event, or when considered necessary by Building Management and/or Lessee, a visual or full search will be conducted by Ritz security. All guests and/or show personnel may be subject to search prior to entering the building. Guests or employees who are not willing to comply with search procedures prior to entering the facilities may return their tickets immediately to the Box Office for a refund.

Parking

Unauthorized retail, commercial, marketing and promotional activities are strictly prohibited inside parking lots and tailgating areas without prior written approval (and proof of certification in the manner of a sticker, etc.) from the City of Jacksonville. All violators will be escorted off the premises by the Jacksonville Sheriff’s Office. These regulations are applicable in parking lots owned and/or leased by the City of Jacksonville and managed by SMG.

Pay Phones

Phones can be found in the following locations:
In the lobby restrooms

Re-Entry Policy

Exiting and re-entering the building with the same ticket is not permitted. Exceptions are only made in the case of medical situations and emergencies. Guests with medical emergencies or other emergencies who want to leave and then return to the building should be directed to the Security Personnel at each entry point. The ticket for the event must be produced and then scanned out for exit.

Restrooms

The Ritz Theatre & Museum has multiple restrooms, located throughout the facility. All restrooms include diaper-changing tables and are ADA accessible. Additionally, 1 Family Restroom is available for use.

Smoking Policy

In compliance with the Florida Clean Indoor Air Act, RTM is a smoke-free facility. Smoking is not allowed in public areas of the Ritz by any guest or employee. This applies to dressing rooms, production offices(s), and backstage areas. There are, however, designated smoking areas located outside the Davis Street doors. Anyone observed smoking inside the facility will be asked to extinguish the item immediately. Any person who refuses to comply with the policy, after the appropriate warning, shall be subject to ejection from the facility.

Ticket Information

Box Office Hours

The Box Office at the Ritz Theatre & Museum hours are Tuesday – Friday, 10:00 am – 4:00 pm.
The box office will also be open at the time of ticket on-sales and will remain open to 2 hours after. Hours are subject to change on event days.

Cancellations

When a concert or event has been cancelled, return the tickets to the place of purchase for a full refund. Contact the Ritz at 904-807-2010 with any questions.

Charity Ticket Requests

Interested organizations must provide a letter on official letterhead to the Programming Development Department with a specific show request. Donation requests should be forwarded to the Programming Development Department at 829 N. Davis Street,Jacksonville,Florida,32202. Not all requests can be filled, however, group discounts are available in certain cases.

Children’s Entry Policy

Most events do not require a ticket for children under the age of two. However, in order for a child to have his or her own seat, a ticket is required. Some shows intended for young children do require children over the age of one to have a ticket. Please call in advance to verify the policy for a specific event.

Duplicate Tickets

If duplicate tickets (two or more guests holding tickets to the same seat for the same event) are presented, immediately contact an Event Staff member or proceed to the nearest usher or the Ritz Box Office for assistance.

Group Sales

Ritz Theatre & Museum provides group ticket sales for most events and offers discounts for groups on specified shows throughout the year. For your convenience you may call (904) 807-2010 to place an order or get answers to any questions you might have.

Lost or Stolen Tickets

Lost or stolen tickets purchased at the Ritz Box Office may be reported to the Box Office. Lost or stolen tickets purchased through Ticketmaster must be reported directly to Ticketmaster.

Anyone found to be in possession of tickets that have been reported lost or stolen will be denied entry at the doors and are subject to questioning, removal from the Ritz, and possible arrest.

Revocable License

Tickets for entry to the Ritz Theatre & Museum are a revocable license and entry may be refused due to inappropriate attire, disorderly conduct, intoxication, etc. Guests who fail to abide by Ritz policies, state or federal laws are subject to ejection and arrest.

Scalping

Ritz Management strongly discourages guests from purchasing tickets from third party sellers other than Ticketmaster. Stolen, counterfeit, and other invalid tickets will not be honored and refunds will not be issued.

Will Call

Pre-paid reservations and other tickets can be picked up with proper photo I.D. at the Box Office Will Call windows. This can be done on the day of the event up to 90-minutes prior to the start of the event.

Underage Drinking, Possession of Alcoholic Beverages

All guests in the building, who are identified as being under the age of 21 and in possession of alcohol, will be subject to ejection and/or arrest. Parents or guardians will be notified for proper advisement
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